Privacy Policy

Last updated: February 4, 2026

1. Introduction

Welcome to SmartBankStatement ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartbankstatement.com.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

  • Personal Information: Name and email address.
  • Uploaded Documents: Bank statements you upload for processing. These are encrypted during transmission, processed on secure EU servers (Germany), and can be deleted by you at any time. Paid users can enable automatic daily deletion at midnight UTC, or all users can instantly delete files from their account page. See our Security page for details.
  • Payment Data: We do not store credit card details. All payments are processed by Paddle, our third-party payment processor.

3. How We Use Your Information

We use information collected via our website for a variety of business purposes described below:

  • To provide and maintain our Service.
  • To manage your account.
  • To process your uploaded documents (strictly for conversion purposes).
  • To send you administrative information.

4. Hosting & Data Location

All our services are hosted on secure servers located in Germany (EU), ensuring compliance with GDPR and European data protection standards. Your data is processed and stored within the European Union. Additionally, all your files that fall under retention policies are encrypted at rest.

5. Data Retention & Deletion

You have complete control over your uploaded files:

  • Tier-based Retention: We provide retention services based on the users subscription tier.
    • Anonymous and Free Tier Users: 7 days of retention is provided. All files are encrypted at rest.
    • Paid Tier Users: 3 months for Starter tier, 1 year for Professional tier, and 2 years for Business tier. All files are encrypted at rest.
  • Daily Auto-Delete (Opt-in): Paid plan users can enable automatic file deletion that runs daily at midnight (00:00 UTC) from their account settings. When enabled, all uploaded PDFs and generated files are permanently deleted.
  • On-Demand Deletion: All users can instantly delete all their files with one click from the account page.
  • Metadata Retention: After deletion, only non-sensitive metadata (filename, processing status, date) is retained for your records. The actual file contents are permanently removed.

6. AI Processing & No Human Access

We prioritize your privacy above all else. Our document processing pipeline is 100% automated.

  • No Human Access: No human (including our staff) views your bank statements unless you explicitly grant permission for support purposes (e.g., via support ticket or email confirmation).
  • AI Analysis: Your documents are analyzed by machine learning models strictly to extract transaction data. Your files are never used to train our AI models.

7. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information:

  • Encryption: All data is encrypted in transit using TLS/SSL
  • EU Servers: Data processed and stored in Germany (EU)
  • Secure Storage: All files are stored securely and encrypted at rest.
  • No Data Sharing: We never sell or share your data with third parties

For detailed security information, please visit our Security page.

8. Analytics

We use minimal, privacy-respecting analytics:

  • Cloudflare Analytics for basic traffic insights
  • Self-hosted Umami Analytics (first-party, privacy-focused)

We do not use invasive third-party trackers or behavioral analytics tools.

9. Contact Us

If you have questions or comments about this policy, you may email us at contact@smartbankstatement.com.