Refund Policy

Last updated: February 1, 2026

At SmartBankStatement, we strive to build the most reliable and accurate bank statement conversion software for accounting professionals. We understand that testing new software with your specific bank statement formats is crucial before fully committing. Therefore, we provide a clear and transparent refund policy to ensure our customers can purchase with confidence and peace of mind.

Refund Window

We offer a 14-day money-back guarantee on all subscription purchases. If you are not satisfied with your purchase, you may request a full refund within 14 days of the transaction date, provided that the credits have not been substantially used (e.g., you have used more than 20% of your monthly page quota).

How to Request a Refund

to request a refund, please contact our support team at contact@smartbankstatement.com with your transaction details. We will process your refund request within 5-7 business days.

Refund Conditions

Refunds may be denied for fraudulent or abusive requests. All refund requests must be submitted within the 14-day window from the date of purchase.